Claims
Reporting a Claim

We understand that unexpected events happen to even the most prepared people. It is our goal to provide you with prompt and professional claims service in the event you have a claim.

As soon as possible, contact your agent to report the loss.

You may also contact us directly at the following times.  

• 8:00am to 4:30pm, Monday – Friday: 1-888-764-7232 or email claims@lancastermutual.com

• 4:30pm Friday – 8:00am Monday: 610-413-5317 or email dmusante@claimadjustersinc.com

Property Loss

If the loss affects your dwelling or other structures on your property, make reasonable and necessary repairs to protect your property from further damage or loss.

  • Keep a record of the repair costs and retain receipts for any expendures that you incur.
  • Contact the police if the loss involves a theft of personal property or vandalism.
Liability Loss

If the loss involves a claim against you for property damage or bodily injury to others contact your agent or our office as soon as reasonably possible.

  • Obtain the names and address of the injured party if possible and a brief description of the event.
  • Do not admit fault or responsibility, but give factual details of the event based on your knowledge or recollection.